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Secure Online Shopping with The Welders Warehouse Ltd
How We Price our Products
| All prices are shown in £ Sterling, including VAT. UK Mainland
deliveries are charged at £4.95 (£4.21 ex Vat), the
cost of delivery to other areas will be advised before the order is
processed. Orders delivered to Non EU countries will be charged excluding
Vat. We will always advise of additional charges before we process an
order or debit your credit/debit card. Please note that because of the
risk of damage in transit we do not ship all machines outside of the
UK Mainland.
Payment may be made by credit or debit card via Switch, Mastercard,
Visa, Delta, or JCB. If you select the "Cheque Payment" option please wait for us to send you an Email confirming the total payable. Please note that cheques will require 5-7 working days clearing time before we can despatch your goods.
After you have placed an order on our secure server you will be shown a
confirmation of your order; please print and keep this confirmation. We
will not debit your card until your order is ready for despatch. If we
cannot despatch your goods within 3 working days of receiving your order
we will Email you, before despatch, to confirm you still wish us to
proceed. If you do not, you will not incur a penalty and your card will
not be debited. All orders are sent via Interlink Express, Parcelforce or
Royal Mail, our choice of carrier will depend on the size, weight and
value of the consignment. Your Invoice will be sent either with
the goods or separately by post. Please keep this invoice as proof of
purchase in the event of a warranty claim.
Most orders are sent via a delivery service that requires goods to be signed for. If you are not going to be available to sign for your order it is important that you let us know as soon as possible (preferably at point of order), so that we can make alternative arrangements with you, i.e. a different delivery address or leave with a neighbour. Our courier will normally make two delivery attempts, before returning the goods to us. Please note that if the goods are returned to us after two failed delivery attempts your order will be regarded as cancelled and you will be responsible for the cost of the goods being returned to our warehouse.
You may cancel your order without giving a reason. If you wish to cancel your order before we have shipped your goods to
you, please email or telephone. There will be no cost
liability. Your money will be refunded within 30 days.
Please unpack, check and test your goods immediately as we cannot accept responsibility for goods damaged in transit unless such damage has been reported to us within 2 working days. Machines should be tested to ensure they are functioning correctly as transit damage may not be visually apparent. Where a claim for damage in transit is made within two working days, The Welders Warehouse Ltd will, after inspection, refund the cost of returning the goods to our premises.
We have sought to implement systems that ensure our service is as
efficient and reliable as possible, however, we accept that mistakes will
occasionally be made. If you feel there has been a mistake or you are
unhappy with the service you have received, please Telephone or Email , stating your name, address and the nature of the problem. If you would like Graham
to phone you to address your problem please also include your telephone
number. If you prefer to write you may send your correspondence directly
to Graham at 17 London Road, Milton Keynes, Bucks MK5 8AB, England. We
will endeavour to respond to all complaints within five working
days.
The continued success of our company relies on your support, therefore we operate the following privacy policies. To process your order and to offer the best possible service we keep a record of the details you give us about yourself when you place your order on our website or when you call us to place an order. This information is collected lawfully and in accordance with the Data Protection Act 1998 and would only be used in the event of a warranty claim. If you would prefer that we do not keep your details on file, please let us know by email or telephone and we will remove them from our database. We will not send out mailings. Our catalogue will be provided on request only. Please note all credit card details are transmitted using a
sophisticated encryption programme that is built into our shopping
software. This software is provided by Actinic Software Ltd (details on
request) and utilises a minimum SSL/128 bit encryption.
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