We want you to be happy with your purchase but we understand that sometimes a product may not be as suitable as you first thought. This Policy has been designed to offer you the reassurance you need to purchase with confidence
You may cancel your order without giving a reason.
If you wish to cancel your order before we have shipped your goods to you, please email or telephone. There will be no cost liability.
After we have shipped the goods, simply let us know during the 14 working days following receipt of the goods, via email or telephone and we will issue a returns number. Please note, while in your possession you are required to take all reasonable care of the goods and their packaging. You are also responsible for the return shipping cost of items being returned, and for the goods and product pacakging being returned in as new condition. The Welders Warehouse will not be responsible for items damaged in return transit, even whereThe Welders Warehouse Ltd own carrier has been employed.
Your money will be refunded within 30 days of the goods being accepted back at our warehouse.
Please note we cannot refund shipping costs where additional shipping services have been requested, or agreed, by you.
This policy does not affect your Statutory Rights under UK Law