About UsTerms & Conditions
HOW WE PRICE OUR PRODUCTS
All prices are shown in £ Sterling, including VAT at the current rate.
Most UK Mainland deliveries are charged at our current Post and Packing (P+P) rate which is shown on each of our catalogue product pages.
UK Mainland excludes Northern Ireland. Offshore Islands are charged at a higher rate (some Islands with a road bridge link to the mainland are still classed as mainland.
Where the delivery cost is greater than stated on our product and checkout pages, you will be advised the additional cost BEFORE your order is processed and your card charged. We will not process payment until you have agreed the additional cost, or you may cancel your order at no cost. Orders delivered to Non EU countries will be charged excluding VAT. We will always advise of additional charges before we process an order or debit your credit/debit card. Please note that because of damage in transit risk we do not ship all welders off the UK Mainland.
METHODS OF PAYMENT
Payment may be made by most debit or credit cards (excluding American Express), by Direct Bank Transfer (BACS/CHAPS), by Cheque or PayPal. If you select the "Cheque Payment" option please wait for us to send you an Email confirming the total payable. Please note that cheques will require 5-7 working days clearing time before we can despatch your goods.
HOW WE DEAL WITH YOUR ORDER
After you have placed an order on our secure server you will be shown a confirmation of your order; please print and keep this confirmation. We will not debit your card until your order is ready for despatch. If we cannot despatch your goods within 3 working days of receiving your order we will Email you, before despatch, to confirm you still wish us to proceed. If you do not, you will not incur a penalty and your card will not be debited. All orders are sent via Interlink Express, Parcelforce or Royal Mail, our choice of carrier will depend on the size, weight and value of the consignment. Your Invoice will be sent with the goods unless you specify otherwise. Please keep your invoice as proof of purchase as you will need to quote the "Document Number" in the event of a warranty claim.
DELIVERY OF YOUR ORDER
Most orders are sent via a delivery service that requires goods to be signed for. If you are not going to be available to sign for your order it is important that you let us know as soon as possible (preferably at point of order), so that we can make alternative arrangements with you, i.e. a different delivery address or leave with a neighbour. If you do ask us to instruct our courier to leave your order with a neighbour, or in a place specified by you, you will be responsible for any loss that may be incurred as a result of that instruction. We are unable to commit to a specific Day of delivery, therefore, all delivery dates and/or times stated by The Welders Warehouse Ltd, or by couriers employed by The Welders Warehouse Ltd are delivery aims, not commitments. Our courier will normally make two delivery attempts, before returning the goods to us. Please note that if the goods are returned to us after two failed delivery attempts your order will be regarded as cancelled and you will be responsible for the cost of the goods being returned to our warehouse.
Please unpack, check and test your goods immediately as we cannot accept responsibility for goods damaged in transit unless such damage has been reported to us within 2 working days. Machines should be tested to ensure they are functioning correctly as transit damage may not be visually apparent. Claims for transit damage MUST be made within 2 working days of receipt. Where transit damage is reported with two working days of receipt, The Welders Warehouse Ltd will, after inspection, refund the agreed cost of returning the goods to our premises.
Please unpack and check your order immediately to ensure the goods supplied are those that you expected. If there is a problem, you MUST call us within 14 days to address the problem. After 14 days the goods will be regarded as correct and accepted.
CANCELLING YOUR ORDER
You may cancel your order without giving a reason.
If you wish to cancel your order before we have shipped your goods to you, please email or telephone. There will be no cost liability.
After we have shipped the goods, simply let us know during the 14 days following receipt of the goods via email or telephone and we will issue a returns number. Please note, whilst in your possession, you should treat items and their packaging in the same way you would if you were inspecting the goods in a shop, as you are responsible for returning any unwanted items and their packaging in saleable condition. You are also responsible for the return shipping cost of items being returned, and for the goods being returned undamaged. The Welders Warehouse will not be responsible for items damaged in return transit, even where The Welders Warehouse Ltd own carrier has been employed.
Your money will be refunded within 14 days of the goods being accepted back at our warehouse.
In the event of any warranty claim the customer must first contact The Welders Warehouse Ltd to obtain a Returns Number.
Where no warranty term is stated for a product, the warranty term will be as follows:
Arc Welding, Tig Welding, Mig Welding & Plasma Cutting Machines - 12 months from the date of despatch on the main power unit.
Arc Welding, Tig Welding, Mig Welding & Plasma Cutting Machine Peripherals (torches etc) - 3 months from the date of despatch.
All other products - 30 days from date of receipt by you.
All warranties are Return to Base, this means that once outside the 2 working day "damage in transit" period, the customer is responsible for both the cost of returning the equipment to The Welders Warehouse Ltd and the equipment being returned undamaged.
Please note that where goods are returned to us under a warranty claim and found not to be at fault, the customer will be responsible for the cost of the goods being returned to them and may be responsible for an inspection charge.
All warranties and guarantees are in addition to, and do not affect, your statutory rights as a consumer.
WHAT TO DO IF THINGS GO WRONG/COMPLAINTS
We have sought to implement systems that ensure our service is as efficient and reliable as possible, however, we accept that mistakes will occasionally be made. If you feel there has been a mistake or you are unhappy with the service you have received, please Telephone or Email Graham Rhoades, stating your name, address and the nature of the problem. If you would like Graham to phone you to address your problem please also include your telephone number. If you prefer to write you may send your correspondence directly to Graham at 17 London Road, Milton Keynes, Bucks MK5 8AB, England. We will endeavour to respond to all complaints within five working days.
PRIVACY & SECURITY
The continued success of our company relies on your support, therefore we operate the following privacy policies. To process your order and to offer the best possible service we keep a record of the details you give us about yourself when you place your order on our website or when you call us to place an order. This information is collected lawfully and in accordance with the Data Protection Act 1998 and would only be used in the event of a warranty claim. If you would prefer that we do not keep your details on file, please let us know by email or telephone and we will remove them from our database.
When you order via our website, your Credit Card payment is processed by Sellerdeck Payments/Credit Call, The Welders Warehouse Ltd does not see, or have access to, Credit Card details.
The Welders Warehouse Ltd website does not use tracking cookies. Ticking the "Remember Me" box in our checkout area will add a cookie to you computer. Ticking this box is, however, entirely optional.
The Welders Warehouse Ltd does not pass any of your details to third parties, except where necessary to deliver your order(s) or for warranty support.
If you have any questions or comments about privacy or security issues, please do not hesitate to contact us.